Refund Policy

E-Line Freelance LLC · Effective August 13, 2026

This policy covers payments made to E-Line Freelance LLC ("E-Line Freelance", "we") for data services and training programs. All payments are made to E-Line Freelance as principal, for services we provide; any refund is a commercial refund issued by E-Line Freelance from its own funds — not the return of money held on deposit, in a wallet, or in escrow.

Freelancers are never charged

Applying, assessments and onboarding are free, always. Since freelancers never pay us anything, there is nothing to refund on the freelancer side. Anyone asking freelancers for a fee in our name is not us.

Client projects

• Every project starts with a free consultation and a written quote. You pay nothing until you accept the quote.
• If we have not started work on an accepted quote, you may cancel for a full refund of any amount already paid.
• Once work is under way, cancellations are settled pro-rata: you pay for work completed and reviewed to date, and any remainder already paid is refunded.
• If a delivery does not meet the quality bar agreed at scoping, tell us within 14 days of the batch delivery — we will re-work it at no charge or refund that batch.

Training programs

• Cancel more than 7 days before the program start for a full refund.
• Cancel within 7 days of the start for a 50% refund, or reschedule once at no charge.
• After a program has started, fees for delivered sessions are non-refundable; undelivered sessions are refunded pro-rata.

How refunds are paid

Approved refunds go back to the original payment method within 14 business days.

Contact

To request a refund or ask about this policy, email morristhimba@gmail.com with your project or engagement reference.